Identity & Contact
Name, email, telephone number, billing and shipping addresses, and other information you provide to us.
STRAVENA / TRUST & TRANSPARENCY
Privacy Policy.
Your personal information deserves clear, thoughtful handling.
This Privacy Policy explains how personal information is collected, used, shared and protected when you browse Stravena, place an order or communicate with us.
OUR APPROACH
Transparency Matters.
This policy applies to the Stravena website, shopping services and related customer communications.
Clear information practices help you understand what happens to your data throughout your shopping experience.
The information processed depends on how you interact with the store, the features you use and the service providers involved. Some privacy rights also depend on your location and applicable law.
CHAPTER 01 / PERSONAL INFORMATION
Information We Collect.
These categories can arise when you use our website, order products or request assistance.
Shopping & Transactions
Purchases, order history, products, payment status, delivery details, returns, exchanges and related records.
Device & Usage
IP address, browser type, device information, website activity, referring pages and technical data generated by website technology.
Communications
Questions, messages, customer service requests and information you share in communications with Stravena.
Subscriptions & Choices
Email subscription status, marketing preferences and other choices you communicate through available services.
Service Information
Information provided by authorized payment, fulfillment, website and other service providers where relevant to store operations.
Sources of information: Information may come directly from you, automatically from interactions with the website or from service providers involved in delivering the services you request.
CHAPTER 02 / USE OF INFORMATION
Information With Purpose.
We process personal information for activities connected to providing, maintaining and improving the shopping experience.
01
Purchases & Payment
Processing orders, managing checkout, handling payments and maintaining transaction records.
02
Shipping & Order Updates
Coordinating fulfillment, delivery, tracking notifications and related services.
03
Customer Assistance
Responding to inquiries and helping with products, returns, exchanges and orders.
04
Website & Security
Maintaining functionality, evaluating performance, preventing fraud and protecting the store.
05
Marketing & Legal Duties
Sending permitted promotions, managing preferences and meeting lawful recordkeeping obligations.
CHAPTER 03 / SERVICE PROVIDERS
Sharing & Service Partners.
To provide shopping services, personal information may be shared with technology, payment, delivery and support providers as necessary for their functions.
01
Shopify & Commerce Infrastructure
Our Shopify-powered website uses platform services to support online commerce, website operations and checkout.
02
Payments & Fulfillment
Payment providers, shipping services and logistics partners may receive the information needed to perform their roles.
03
Technical & Marketing Providers
Where configured, analytics, support and promotional services may process information connected to their functionality.
04
Legal Disclosures
Information may be disclosed when required by law, legal process or to protect legitimate rights and security interests.
CHAPTER 04 / DIGITAL TECHNOLOGY
Cookies & Similar Technologies.
Cookies and related tools can help operate the storefront, maintain preferences and understand website interactions.
Store Functionality
Technologies may support shopping carts, checkout, sessions, security and other required website features.
Preferences & Performance
Where used, cookies may remember settings or help us understand and improve website performance.
Campaign Measurement
When enabled and permitted, technologies may measure promotions or support relevant advertising experiences.
Your choices: Browser settings and any available website privacy controls can help you manage certain cookies. Restricting cookies may affect some store functions. Available controls depend on your location and technologies in use.
CHAPTER 05 / COMMUNICATIONS
Your Inbox. Your Choice.
If you subscribe to Stravena emails, your email address and subscription preferences may be used to send product updates and offers, subject to applicable law.
Successful email subscribers receive an automatic 15% sitewide discount without a code and without a first-order-only restriction. Selected promotional products receive automatic 20% discounts without codes.
01
Unsubscribe from Promotions
Use the unsubscribe instructions included in applicable marketing emails to stop promotional messages.
02
Essential Order Messages
Purchase confirmations, delivery updates and necessary service communications may still be sent.
CHAPTER 06 / CUSTOMER CONTROL
Your Privacy Rights.
Depending on where you live and applicable law, the following rights or choices may be available.
Request Your Information
You may be able to request access to personal information and information about its processing.
Correct Inaccuracies
You may be able to ask for inaccurate personal information to be corrected.
Request Deletion
Eligible information may be deleted on request, subject to relevant legal and operational exceptions.
Opt Out
You can unsubscribe from promotional emails. Additional opt-out rights may apply to certain sharing or targeted advertising.
Additional Requests
Depending on applicable law, you may have portability, objection, restriction, consent-withdrawal or appeal rights.
Request Review
We may verify identity and review applicable requirements before responding to a privacy request.
How to exercise rights: Use the single contact link near the bottom of this page and explain your request. Privacy rights and exceptions differ by jurisdiction.
CHAPTER 07 / SECURITY & STORAGE
Protecting & Retaining Data.
Reasonable technical, organizational and service-provider safeguards help reduce risks to personal information, although no system can guarantee absolute security.
01
Retention
Information may be kept as needed to deliver services, manage transactions, provide support, satisfy legal obligations and resolve disputes.
02
International Processing
Service providers may process or store information outside your region. Applicable transfer requirements depend on the circumstances.
03
Policy Updates
This policy may be revised when practices or legal requirements change. The displayed effective date indicates the stated version.
04
Children & External Sites
The store is directed to a general audience, not children. Third-party links may lead to separate privacy policies and practices.
PRIVACY QUESTIONS
Clear Answers.
Find straightforward guidance about orders, communications and how to make a privacy request.
Why do you need my contact information?
Contact and shipping details are used for orders, delivery coordination, customer support and related services.
Do you store my complete payment card details?
Payment data is handled through the payment providers involved in checkout. Information processed or retained depends on your chosen provider and payment method. Refer to that provider's privacy terms for more details.
Can I unsubscribe from marketing emails?
Yes. Use the unsubscribe instructions included in applicable promotional emails. Necessary transaction and customer-service messages may still be sent.
Can I request my personal information?
Depending on applicable law, you may be entitled to access, correction, deletion or other privacy choices. Submit your request through our contact page.
Does the website use tracking technology?
Cookies and related technologies can be used for store functionality and, depending on enabled services, preferences, analytics or marketing. Browser and available site privacy controls may provide choices.
How long is my information kept?
Retention depends on the information type, purpose, applicable legal obligations and legitimate operational needs. No single retention period applies to all information.
STRAVENA / PRIVACY SUPPORT
Questions About Your Privacy?
For privacy-related questions or requests, contact our customer support team. We may need further information to identify your request and verify identity where appropriate.
Support Emailsupport@stravena.lol
Support Phone+1 (380) 623-3422
Availability24 hours / 7 days
Business NameStravena
Business Address251 Gainesville Drive, Nicholasville, KY 40356, United States
STRAVENA / PRIVACY POLICYEffective November 3, 2026