Free Shipping
Complimentary shipping applies to all products.
Stravena / Store Policies
Terms of Service.
Built on clear expectations. Designed around your experience.
These Terms of Service explain the conditions that apply when you browse Stravena, purchase athletic apparel, or use our customer services. They cover ordering, payment, delivery, returns, website use, and legal responsibilities.
Please read these terms before placing an order. Nothing here limits consumer rights that cannot lawfully be excluded.
A Clear Understanding
The foundation of a good experience.
Stravena aims to communicate its terms clearly so that customers can make informed decisions throughout the shopping journey.
By accessing or using the website, you agree to these terms to the extent permitted by law. Please discontinue use if you do not agree.
Consumer protection: Applicable legal rights and non-waivable consumer guarantees always take precedence over conflicting contractual language.
Chapter 01 / General Conditions
Access, eligibility and accuracy.
The website is provided for lawful browsing, shopping, and communication with Stravena.
01
Eligibility to Purchase
You must have the legal capacity or appropriate authorization to enter a purchase agreement under applicable law.
02
Correct Customer Details
Provide accurate billing, shipping, and contact information and update it when necessary.
03
Service Availability
Website features and product availability may change. We will address effects on accepted orders in accordance with applicable law.
Chapter 02 / Orders and Payment
Every detail counts.
Before placing an order, review your selected items, product details, sizes, colors and final checkout amount.
01
Product Descriptions
We aim to describe items accurately. Appearance and color may vary by display; review the actual product listing for details.
02
Order Submission
Placing an order is a request to purchase selected items at the terms shown during checkout, subject to confirmation and availability.
03
Payment Authorization
You authorize the applicable payment provider to process the amount presented using your selected checkout method.
04
Availability or Material Errors
If an item is unavailable or a material listing error affects your order, we may contact you with appropriate options, including correction, cancellation, or refund as required by law.
Chapter 03 / Pricing and Promotions
Straightforward offers.
Displayed prices and checkout totals allow you to review applicable offers before completing a purchase.
CategoryPolicyCustomer guidance
Product Prices
Prices shown on the website may change for future orders.
Confirm the final checkout amount before purchase.
Email Subscribers
A successful email subscription provides an automatic 15% sitewide discount, not limited to the first order.
No discount code is required.
Special Offers
Selected promotional products receive an automatic 20% discount.
No discount code is required.
Taxes
Applicable taxes are calculated as part of checkout.
Review the amount shown before placing your order.
Discounts: Promotional adjustments are applied automatically as described above. These terms do not introduce additional exclusions or first-order limitations.
Chapter 04 / Fulfillment and Service
From checkout to arrival.
Our fulfillment and support standards are part of the Stravena shopping experience.
01
Free Shipping on All Products
Every product receives free shipping under Stravena's store commitment.
02
3–5 Calendar Day Delivery
Our stated order delivery timeframe is 3 to 5 calendar days. Support is available to help with delivery questions or exceptions.
03
Free Returns and Exchanges
Customers are offered free returns and exchanges within 30 days. Contact customer support for assistance with a request.
04
24/7 Customer Assistance
Our support service is available around the clock for product, order, delivery and return questions.
Stravena / Service Commitments
Designed for peace of mind.
The following terms reflect our stated operating standards.
3–5 Days
Our stated delivery timeframe is 3–5 calendar days.
30-Day Returns
Free returns and exchanges within 30 days.
24/7 Support
Customer support is available day and night.
Chapter 05 / Website Conduct
Respect the experience.
The website may be used for lawful shopping, information and customer interaction.
01
Lawful Use
Do not use the site for fraudulent, unlawful or deliberately misleading activity.
02
Security and Access
Do not interfere with the website, bypass security measures, distribute malicious code, or attempt unauthorized access.
03
Original Content and Rights
Protected trademarks, photography, website copy and designs remain the property of their respective rights holders. Unauthorized use is not permitted.
04
Customer Accounts
If an account feature is offered, keep access details confidential and report suspected unauthorized activity.
Chapter 06 / Legal Framework
Additional legal terms.
These clauses explain how terms, limitations and protections are interpreted.
Website Operation
Website access may be interrupted for maintenance, technical reasons or circumstances beyond reasonable control. We do not guarantee uninterrupted website operation.
Legal Protections
Any website disclaimer remains subject to express Stravena commitments and applicable non-waivable product warranties and consumer protections.
Responsibility
To the extent permitted by law, Stravena is not responsible for losses arising solely from circumstances outside reasonable control or unlawful website misuse. Liability that cannot lawfully be excluded remains unaffected.
Applicable Law
These terms are interpreted under applicable U.S. and, where appropriate, Kentucky law without overriding mandatory consumer rights.
Changes to Terms
Terms may be updated to reflect service, operational or legal changes. Updates will appear on this page with a revised effective date, without unlawfully removing rights under existing purchases.
Severability and Agreement
If a term is unenforceable, remaining valid provisions continue where permitted. These terms, applicable checkout details and relevant store policies form the agreement subject to applicable law.
Privacy: Our Privacy Policy explains personal information handling, website technologies and applicable privacy rights.
Questions / Answers
Shopping terms, clarified.
Quick answers about orders, shipping, discounts and returns.
When do these Terms of Service apply?
They apply to use of the Stravena website and its related shopping services, along with transaction-specific conditions shown during checkout.
Is shipping free?
Yes. Free shipping applies to all products sold by Stravena.
How quickly are orders delivered?
The stated order delivery timeframe is 3–5 calendar days.
How do subscriber discounts work?
Successful email subscribers receive an automatic 15% sitewide discount, not restricted to a first order. No code is required.
Are there discounts on promotional products?
Selected promotional items receive an automatic 20% discount with no code required.
Can I return or exchange an item?
Stravena provides free returns and exchanges within 30 days. Support can assist with the process.
Can prices or product availability change?
Prices and stock may change for future purchases. Affected submitted orders will be addressed in accordance with applicable law.
Where can I find privacy details?
See our Privacy Policy for information concerning data collection, use and customer privacy rights.
Stravena / Customer Support
Here when you need us.
Questions about these terms, a product or your order? Our team is available 24 hours a day, seven days a week.
Support Emailsupport@stravena.lol
Support Phone+1 (380) 623-3422
Availability24 hours / 7 days
Business NameStravena
Business Address251 Gainesville Drive, Nicholasville, KY 40356, United States