STEP 01
Identify Your Order
Have your order confirmation and relevant product information available so the support team can identify your purchase.
STRAVENA / CUSTOMER CARE
Returns & Refunds.
Confidence should continue long after checkout.
Shopping for activewear is personal. Finding the right fit, silhouette and feel matters, and we believe the experience should remain reassuring after your order arrives.
Stravena offers free returns and exchanges within 30 days. This guide explains how to request assistance, what to expect during the process and how refund inquiries are handled.
01 / RETURN PERIOD
30 Days
Free returns are available within 30 days.
02 / EXCHANGES
Free Exchanges
Request an exchange within the same 30-day period.
03 / CUSTOMER SUPPORT
24/7 Assistance
Guidance with returns, exchanges and refund questions at any time.
THE STRAVENA PROMISE
A Little More
A Little More
Peace of Mind.
Whether you are choosing leggings, a training top, a running layer or a coordinated workout set, we want you to feel comfortable seeking assistance when something isn't right.
Your shopping experience deserves the same consideration as the products you choose. Clear return support and flexible exchanges are part of that commitment.
Simple Communication
Our support team can help you begin a return or exchange request and explain the next steps relevant to your order.
Customer-Focused Care
We offer free returns and exchanges within 30 days and assistance with refund-related questions.
THE RETURN JOURNEY
How to Request a Return.
A clear, practical way to begin a return request and receive guidance throughout the process.
STEP 02
Submit Your Request
Contact Stravena support within the 30-day return period and explain which product you would like to return.
STEP 03
Receive Instructions
Our team can review your request and provide the appropriate return instructions and available next steps.
STEP 04
Complete the Return
Follow the instructions supplied for your return. Refund arrangements can then be addressed according to the applicable purchase and payment details.
Important: Contact our support team before sending merchandise back. The appropriate return destination and instructions should be confirmed for your specific request.
CHAPTER 01 / RETURN DETAILS
Understanding the Return Window.
Stravena provides free returns within 30 days. If you wish to return a product, our support service is available to help you review the request and complete the necessary steps.
01
30-Day Return Period
Return requests are supported within 30 days. Provide your order details when reaching out so the request can be reviewed.
02
Free Return Service
Stravena offers free returns. Our team can explain how to complete the return using the arrangements applicable to your order.
03
Order Verification
Please provide information that helps identify your purchase, such as an order number, the relevant product and the reason for your request.
04
Return Instructions
Follow the return instructions provided by customer support, including any relevant packaging and shipping guidance.
05
Questions During the Process
You can request clarification about your return and its progress through our 24/7 support service.
CHAPTER 02 / EXCHANGE SUPPORT
A Better Fit for What Comes Next.
Finding the right activewear can involve discovering a preferred size, fit, color or silhouette. If you would like to exchange a product, Stravena offers free exchanges within 30 days.
Our customer support team can help review your original purchase and discuss the next steps for your requested exchange.
01
Request an Exchange
Contact support within the 30-day period and identify the product you would like to exchange.
02
Describe Your Preferred Replacement
Share the size, color or other product option you are interested in so the team can review the request and available options.
03
Confirm Availability
Replacement options depend on the availability of the requested item or variation. Customer support can help clarify available choices.
04
Follow Exchange Instructions
Our team can provide instructions for completing the exchange and information regarding the replacement process.
Exchange benefit: Stravena provides free exchanges within 30 days. Customers can request assistance with product options and the exchange procedure at any time.
CHAPTER 03 / REFUND INFORMATION
Refunds, Clearly Explained.
Refund handling involves reviewing the return and processing the applicable amount through the relevant payment arrangements.
Reviewing Your Return
When your return has been completed according to the provided instructions, the relevant order and return information can be reviewed to determine the appropriate refund.
Refund Processing
Approved refunds are ordinarily processed through the original payment method where supported. If another arrangement is necessary, the applicable details can be explained during support.
Receiving Your Refund
The time for a completed refund to appear can depend on payment processing and the financial institution involved. Support can help review available refund status information.
Refund guidance: A return request and a completed refund are separate stages. The timing and method of refund completion will be communicated through the applicable process. Mandatory refund rights under applicable law remain unaffected.
CHAPTER 04 / ORDER CONCERNS
When Something Isn't Right.
If your order arrives with an issue, sharing the details with our customer support team is the best starting point for reviewing the situation.
01
Incorrect Product
If the item you receive differs from what you ordered, provide your order details and explain the discrepancy.
02
Damaged Item
If a product arrives damaged, contact support with relevant information and photographs where helpful to document the issue.
03
Missing Item
If an expected product is missing from your order, contact support so the order details can be reviewed.
04
Product or Fit Concerns
If you need assistance understanding your return or exchange options, our team can provide guidance based on the order and product details.
THE PRACTICAL REFERENCE
Your Return & Refund Overview.
An easy reference for the essential policies and support arrangements associated with your purchase.
CATEGORY
STRAVENA POLICY
WHAT TO DO
Returns
Free returns within 30 days.
Contact support and provide the relevant order information.
Exchanges
Free exchanges within 30 days.
Identify the item and preferred replacement.
Return Instructions
Guidance is provided for the applicable return request.
Confirm the instructions before shipping the item.
Refund Review
Refunds are addressed following review of the applicable return.
Follow the return instructions and retain the relevant confirmation details.
Refund Method
Approved refunds are ordinarily sent through the original payment method where supported.
Contact support if clarification about a refund arrangement is needed.
Refund Timing
Completion may depend on payment processing and the financial institution.
Request an update if your refund status needs clarification.
Customer Support
Available 24 hours a day, seven days a week.
Reach out with your order details and a clear description of your request.
FREQUENTLY ASKED QUESTIONS
Clear Answers.
Clear Answers.
Less Uncertainty.
Find straightforward answers to common questions about the return period, exchanges, refunds and the customer support process.
Helpful tip: Keep your order confirmation available when requesting support. It helps the team identify your purchase and review the appropriate next steps.
How long do I have to request a return?
Stravena provides free returns within 30 days. Contact our support team during the return period to begin your request.
Are returns free?
Yes. Stravena offers free returns within 30 days.
Does Stravena provide free exchanges?
Yes. Free exchanges are available within 30 days. Customer support can assist with your request and available replacement options.
How do I begin a return?
Contact Stravena support with your order details and identify the product you wish to return. Our team can provide the relevant instructions.
Can I request a different size?
You can request an exchange for a preferred size or other variation within the 30-day period. The requested replacement depends on product availability.
Where should I send my return?
Contact customer support to confirm the appropriate return instructions and destination. Do not assume the business contact address is the designated return destination.
What happens after I return an item?
Once the return has been completed according to the provided instructions, the request can be reviewed and the appropriate refund or exchange arrangement addressed.
How will I receive my refund?
Approved refunds are ordinarily processed through the original payment method where supported. Any different arrangement can be clarified through customer support.
How long does a refund take?
Refund completion and posting can depend on the payment method, processing arrangements and the financial institution involved. Contact support for available status information.
What if my item arrives damaged?
Contact customer support with your order information and a description of the issue. Photographs may help document the condition of the item.
What if I received the wrong product?
Reach out to Stravena support and explain the difference between the item ordered and the item received. Our team can review the order and advise on next steps.
When can I contact Stravena support?
Customer support is available 24 hours a day, seven days a week.
STRAVENA / CONTINUE MOVING
Find What Feels Right.
Explore a considered selection of activewear essentials for training, running, court sports and everyday movement.
From supportive sports bras and versatile leggings to technical layers and coordinated training sets, discover pieces that fit your personal routine.
STRAVENA / CUSTOMER SUPPORT
Here to Make Things Easier.
Whether you need help requesting a return, arranging an exchange or understanding your refund status, the Stravena support team is here to assist.
Customer support is available 24 hours a day, seven days a week.
Business Name
Stravena
Support Email
support@stravena.lol
Support Phone
+1 (380) 623-3422
Availability
24 Hours / 7 Days
Business Address
251 Gainesville Drive, Nicholasville, KY 40356, United States
STRAVENA / RETURN & REFUND POLICY
Effective November 3, 2026