Returns & Exchanges
More flexibility for the way you shop, move, and discover your fit.
Finding the right activewear is personal. That's why Stravena offers free returns and exchanges within 30 days, with customer support available whenever you need guidance.
Free returns and exchanges are available within 30 days.
Our return and exchange service is provided without a return or exchange fee.
Get help with product, sizing, return, and exchange questions around the clock.
Built Around Flexibility
Choosing activewear goes beyond selecting a color or size. You may be comparing different fits, discovering a new silhouette, or exploring apparel for a training routine you've recently started.
We understand that the piece you select may not always be the one you want to keep. Stravena's free 30-day returns and exchanges commitment gives you a way to request help when your choice needs to change.
Whether it's sports bras, leggings, training shorts, matching sets, or outerwear, our support team is here to help explain the next steps for your request.
Your routine can change. Your options should remain clear.
Two Clear Options
Some purchases call for a return. Others need a different size or another available option. Start with the path that best matches what you need.
Four Simple Steps
A clear request makes it easier to identify the order, understand what you'd like to change, and explain the appropriate return or exchange instructions.
- 01
Identify Your Order
Locate your order number and the details of the item you would like to return or exchange.
- 02
Describe Your Request
Explain whether you would like a return or exchange, and include any relevant size, color, or product details.
- 03
Request Assistance
Use the official Stravena support page linked at the bottom of this guide to begin your request.
- 04
Follow the Instructions
Our team will explain the relevant next steps after reviewing your request. Follow the instructions supplied for your particular item.
Finding the Right Fit
An exchange can be useful when you like the style you've chosen but want to explore a different fit or available option.
Because Stravena's collection includes fitted sports bras, leggings, relaxed joggers, workout tops, outer layers, and coordinated sets, sizing characteristics may vary between garments.
Compare your measurements with the size chart and fit information provided for the individual product.
Review whether the item is designed with a closer-fitting, standard, or relaxed shape.
Select a preferred alternative size, color, or style where available and include those details in your exchange request.
Prepare With Confidence
Having the relevant purchase information available makes it easier to describe the situation and receive instructions suited to your request.
The following details are helpful to prepare when discussing a return or exchange with support.
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Order Number
Keep the order reference from your purchase confirmation available.
- ✓
Product Identification
Record the product name and the size, color, or variant you purchased.
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Reason for the Request
Briefly describe the issue or the change you'd like to make.
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Relevant Photographs
If the request concerns an incorrect or damaged item, relevant photographs can help illustrate the issue.
After Your Request
Once your request has been submitted, the next steps depend on the item and the nature of your return or exchange.
Review
Your request details can be reviewed to identify the purchase and understand whether you need a return or an exchange.
Guidance
Support can explain the applicable instructions, including how to proceed with the item involved in your request.
Resolution
Follow the provided steps for your return or exchange. Details concerning the applicable outcome will be communicated through the support process.
Care Beyond Checkout
Whether you're keeping a favorite piece or considering an exchange, understanding garment care can help you make more informed decisions about your activewear.
Different materials and constructions require different care practices. Always use the instructions supplied with the individual product and follow its care label.
- 01
Sports Bras
Check fabric and washing instructions.
- 02
Leggings & Joggers
Review care guidance for the material.
- 03
Matching Sets
Follow the instructions for each garment.
- 04
Jackets & Layers
Observe garment-specific care requirements.
Answers at a Glance
Review common questions about the return window, exchanges, sizing, shipping, and how to request further assistance.
Does Stravena offer free returns?
Can I exchange an item for another size?
How long do I have to request a return?
How do I begin a return or exchange?
What if I received the wrong product?
What if an item arrived damaged?
Can I exchange a matching workout set?
Do I need to return the item immediately?
How long does a refund take?
Does free shipping also apply to orders?
How can I check my original order?
When can I reach customer support?
We're Here to Help
Need to start a return, explore another size, or ask a question about an existing request? Stravena customer support is available around the clock to assist.
Include your order number, product details, and a brief description of what you need. Our team can explain the relevant steps for your return or exchange.
