Shipping & Delivery
From your selection to your doorstep.
The pieces you choose should arrive through a straightforward shopping experience. At Stravena, we keep delivery information clear, with complimentary shipping on every product and a stated delivery timeframe of 3–5 calendar days.
Whether you've discovered a new training essential or selected your next coordinated outfit, this guide brings together everything you need to understand shipping, follow an order, and find assistance when questions arise.
A Clear Path to Delivery
Understanding the steps helps you know where to look for updates. From checkout to delivery, keep your order details available and use the tracking page to follow its progress.
Place Your Order
Browse the collection, select your preferred styles and variants, and enter your delivery information at checkout. Review your address and email carefully before submitting the purchase.
Follow Its Progress
Keep your order confirmation and reference details available. As shipment information becomes available, use Stravena's tracking page to review the latest recorded updates.
Receive Your Delivery
Our stated delivery timeframe is 3–5 calendar days. Review your order's available tracking details and ensure the delivery address is accessible when the shipment arrives.
Good to know: Calendar days include weekends. The three stages above explain the delivery journey; they are not separate processing-time estimates or guaranteed status-update intervals.
Free Shipping, Always
At Stravena, free shipping is part of the shopping experience. There is no shipping charge for the products in your order, so you can explore the collection with that benefit already included.
Whether you're purchasing leggings for your weekly routine, a new running top, a set for training, or outerwear for cooler conditions, the same free-shipping commitment applies.
Your selection. Your routine. Complimentary shipping.
Track Your Delivery
Once you've placed your order, you can use Stravena's dedicated tracking page to review available shipping information.
Keep the order details you received during checkout close at hand. The tracking page will guide you through the information needed to look up your shipment.
Track your progress. This is an illustration of the shipping stages, not a live order status. Visit the tracking page for actual shipment details.
Before You Check Out
A quick review before placing your order can make delivery easier to manage. These simple checks help keep your purchase details accurate and accessible.
-
01
Confirm Your Address
Check the recipient name, street address, apartment or unit number if applicable, city, state, and ZIP code. Make sure your information is complete.
-
02
Review Your Email
Use an email address you can access, and keep your order confirmation available for future reference and any support requests.
-
03
Check Your Selections
Review product sizes, colors, quantities, and any selected variants before completing the checkout process.
Delivery Assistance
Occasionally, you may need to review an address, clarify a tracking status, or ask a question about your order. The best starting point is to keep your order number and relevant shipment details ready.
An Address Needs Correction
Request assistance as soon as possible. Include the order number and corrected information. Changes depend on processing status and cannot always be made after submission.
Tracking Hasn't Updated
Review the latest available tracking information. If the status remains unclear or the delivery timeframe has passed, request order assistance.
A Delivery Needs Attention
Check your delivery details and available shipment status. If an item is missing or there is an unexpected issue, share your order information with support.
Good to Know
Find clear answers to common delivery questions. Open any question to read more about shipping charges, tracking, delivery timing, and order assistance.
Is shipping free on every order?
How long does delivery take?
Do weekends count as calendar days?
How can I track my order?
What if I entered the wrong address?
What if tracking information is missing?
What if my delivery is taking longer?
What if the parcel shows as delivered?
Can I return an item after delivery?
Where can I get additional help?
We're Here to Help
If you have a question about shipping or need help reviewing an order, our customer support team is available around the clock.
For quicker identification of your purchase, include your order number and a short explanation of the issue. If your question involves a delivery address or tracking update, provide the relevant details.
